Privacy Policy

Aizo Teq Solutions Private Limited (“we”, “our”, or “us”) operates the Aizo Plug and Charge N Go mobile applications (collectively referred to as “the App” or “our Services”). Both applications are EV charging platforms developed and maintained by Aizo Teq Solutions Private Limited and are governed by this single Privacy Policy. By using either application, you agree to the practices described below.

Information We Collect

To provide EV charging services, we collect the following categories of information:

• Personal Information: Name, email address, phone number, and billing address
• Vehicle Information: Vehicle make, model, registration number, and charging specifications
• Payment Information: Payment card details, transaction history, and billing preferences
• Account Information: Login credentials, user preferences, and profile settings
• Usage Data: Charging session history, energy consumption, and preferred charging locations

Location Data

Our applications collect and use location data to provide core functionality:

• Charging Station Discovery: Finding nearby EV charging points
• Navigation: Turn-by-turn directions to selected stations
• Route Planning: Route calculation with charging stop suggestions
• Station Availability: Real-time status of stations near you

Charging Session Data

During an active charging session, we collect:

• Session start and end times
• Energy consumed and charging speed
• Payment and billing details for the session
• Charging station performance metrics

How We Use Your Information

• Processing and managing charging sessions
• Providing navigation and station discovery
• Generating charging history and usage reports
• Processing payments and maintaining billing records
• Improving our charging network and application quality
• Providing customer support
• Sending service updates and transactional notifications

Data Security

• Encryption: All data in transit is protected with SSL/TLS encryption
• Secure Storage: Payment data is handled through PCI-DSS compliant systems
• Access Controls: Employee access is restricted and authenticated
• Security Audits: Periodic vulnerability assessments are conducted
• Backups: Critical data is regularly backed up with encryption

Third-Party Services

We use third-party services for maps, payment processing, analytics, and cloud infrastructure. Each provider operates under its own privacy policy. Key third-party policies:

• Google Play Services & Google Maps
• Razorpay (Payment Processing)
• Cashfree (Payment Processing)
• Amazon Web Services (Cloud Infrastructure)
• Firebase (Notifications & Analytics)

App Permissions

Our applications request the following device permissions:

• Location (Foreground & Background): Station discovery and navigation
• Camera: QR code scanning at charging stations
• Network Access: Real-time data and communication
• Notifications: Charging status and account alerts
• Storage: Caching maps and user preferences locally

Data Retention

• Account Information: Retained while your account is active
• Charging History: 12 months for billing and analysis purposes
• Payment Records: As required by applicable financial regulations
• Usage Logs: Up to 6 months for debugging and support

You may request deletion of your account and associated data at any time by contacting us. We will process deletion requests within 30 days, subject to legal retention obligations.

Your Rights

You have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Update inaccurate or incomplete data
• Deletion: Request removal of your account and associated data
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal of Consent: Opt out of non-essential data uses at any time

To exercise any of these rights, contact us at the details below.

Children's Privacy

Our applications are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

Intellectual Property

All intellectual property in the Aizo Plug and Charge N Go applications — including software, design, branding, and content — is owned by Aizo Teq Solutions Private Limited. Unauthorized reproduction or distribution is strictly prohibited.

Data Breach Response

In the event of a security breach affecting your personal data, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Inform you of the nature of the data affected and steps taken
• Report to relevant authorities as required by law

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the date at the top of this page and notify you through the application or by email. Continued use of our applications after changes constitutes acceptance of the updated policy.